Resources
Our Response
Our team and customers are top priority. Our team has continued to work hard and offer full support to our customers and are continuing full operations working from home. Our entire team is able to operate 100% remotely, so we are ready and able to support our community. As information and news evolves, we are committed to leading with full transparency and communication.
Software Uptime and Performance
KidKare currently has and maintains business continuity and disaster recovery plans to prevent downtime, and we have strategies in place in the event of an outage or performance issue. If an issue does arise that impacts our customers, KidKare’s remote workforce will quickly isolate and address the issue. As always you can monitor the status at status.kidkare.com. This status page is updated automatically when an issue is detected, and will keep you up-to-date with the latest information. You can subscribe for text alerts on a situation by entering your information in the bottom right “status subscription” field on the page.
Communications
For our clients, our leadership, marketing, and customer success teams are immediately available during business hours to address any specific questions or concerns as clients respond to the situation. We ask that you continue to respond to KidKare through the normal communication channels.
KidKare is rapidly updating our employees through internal communication tools on the evolving situation and latest developments. Our HR and leadership teams are available to respond to questions or concerns our employees may have.
Industry Events
With many upcoming industry conferences and events, KidKare is continuing to monitor and make decisions on a case-by-case basis. This virus is easily transmitted, especially in group settings, and it is essential that we do our part to protect the most vulnerable. Because most of our customers work with children daily, we know how important it is to maintain a healthy and safe environment.
KidKare is continuing our virtual trainings and webinars and will adjust in-person sessions to virtual where possible.
Employee Travel
At this time, KidKare has halted company travel. We are following the CDC’s travel guidelines closely at https://wwwnc.dcd.gov/travel.
Conclusion
KidKare will remain ready, steady and reliable during these uncertain times. We know that this temporary disruption is causing strain on our customers and we are here to help in any way we can.
