COVID-19 Resources
The important work of childcare providers stops for nothing, and we continue to offer our fullest support. Here, we’ve gathered the latest resources to help you navigate the evolving challenges of the global coronavirus (COVID-19) outbreak. Together, we remain resilient in our service to children, families and care providers, and we will continue to help you lead the way with uncompromised care and transparency. See more about our response to this public health challenge below these helpful links.
Our Commitment
We’re committed to ensuring our KidKare customers have what they need to continue administering safe and successful programs. We continue to prioritize safety with our fully remote yet closely connected team, allowing us to provide continuous, uninterrupted support to the essential work of our current and future clients.
Software Uptime and Performance
Keeping essential routines running smoothly is always our priority. For this reason, KidKare maintains business continuity and disaster recovery plans to prevent software downtime. We also have strategies in place to quickly address the risks of an outage or performance issues. If an interruption to service occurs, KidKare’s remote workforce is ready to quickly isolate and address the issue and resume usual operation. As always, you can monitor any incidents at status.kidkare.com. This status page is updated automatically when an issue is detected and will keep you up to date with the latest information. You can also get real-time status alerts by text by entering your information in the Status Subscription field on the bottom right of the page.
New Feature Development
Our efforts to help you navigate the “new normal” go beyond uninterrupted food program management, including the development of new built-in KidKare features—all designed to support safer and healthier environments and routines. KidKare clients can now easily record incoming children’s temperatures at check-in, directly within the Attendance modules. Additionally, we’ve added messaging and survey capabilities to assist with easy, intermittent screening efforts prior to hosting children onsite. Together, these features allow caregivers to limit exposure, prevent transmission, and communicate the latest healthy initiatives with parents of vulnerable youngsters.
Communications
Our leadership, marketing, and customer success teams are immediately available during business hours to address questions or concerns as our community of caregivers continues to adapt to this ever-shifting challenge. We ask that you continue to respond to KidKare through our normal communication channels.
We continue to monitor daily changes and keep our employees informed on the latest coronavirus updates through internal communication tools. Our HR and leadership teams are available to respond to employee questions or concerns as they arise.
Industry Events
With industry conferences and events on the horizon, KidKare continues to monitor and make decisions on a case-by-case basis. This virus is easily transmitted, especially in group settings, and it is essential that we do our part to protect the most vulnerable. Because most of our customers work with children daily, we know how important it is to maintain a healthy and safe environment.
KidKare continues to offer virtual trainings and webinars and will adjust in-person sessions to virtual where possible.
Employee Travel
At this time, KidKare has halted company travel. We are following the CDC’s travel guidelines closely at https://wwwnc.dcd.gov/travel.
Conclusion
KidKare is taking all necessary measures to remain ready, steady and reliable during these uncertain times. We know that this temporary disruption is a strain on our customers, and we’re doing our part to ensure their essential work can continue safely, securely and confidently. Please know, we are here to help in any way we can.
